19 December 2017
During a routine inspection
At the last inspection in January 2016 the service was rated Good overall, however it was rated Requires Improvement for the question, ‘Is the service Safe?’ After this inspection the service maintained its overall rating of Good and the rating for the question ‘Is the service Safe?’ improved to Good. At this inspection we found the evidence continued to support the rating of Good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.
People received personal care that was safe, and risks associated with their health conditions were assessed and mitigated. There were enough staff to support people at the times they needed. People’s medicines were managed safely.
People were supported by staff who had the skills, knowledge and experience to meet their needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice. Staff worked well with community health and social care professionals to ensure people received effective personal care, and accessed medical service when needed.
People and their relatives were consistently positive about the staff supporting them with personal care. They felt staff were kind, considerate and caring, and treated them with dignity and respect. People were involved in making decisions about their care, and felt their views and preferences were respected.
People received individualised care that was responsive to their needs, and were involved in planning and reviewing their care. People and relatives felt they had opportunities to provide feedback about the service, and were confident complaints would be taken seriously and resolved.
People and relatives felt the service was managed well. There was an open and inclusive culture, and staff had clear guidance on the standards of care expected of them. The provider had systems to monitor and review all aspects of the service, and used this to maintain and improve the quality of care.
Further information is in the detailed findings below.