Last updated 2 August 2017
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

We carried out an unannounced inspection on 22 May 2017.

The inspection was carried out by one inspector and an Expert by Experience. An Expert by Experience is a person who personal experience of using or caring for someone who uses this type of care service. Our expert had experience of supporting people with learning disabilities.

Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they intend to make. We looked at the information we held about the service. We contacted the local authority that funded some of the care of people using the service and Healthwatch Leicestershire, the local consumer champion for people using adult social care services, to see if they had feedback about the service. We used this information to help us to plan our inspection.

We spoke with five people who used the service and a relative of one of those people. We looked at five people’s plans of care and associated records. We spoke with the registered manager, a managing director, the training manager, an occupational therapist and two rehabilitation support workers. We looked at the provider’s recruitment practice, staff training records and records associated with the provider’s monitoring of the quality of the service. We also looked at people’s and relative’s responses to a recent satisfaction survey.