8 November 2011
During a routine inspection
We spoke with two people using the service, two relatives and two staff.
There were many positive comments and overall people were pleased with the care and support they received. Many comments were made about staff being kind and caring, helpful and very friendly.
People who use the service said they received information before they agreed to the service. They said they had their needs assessed and were monitored closely by the staff involved with their care.
People were treated as individuals and any changes to care communicated to the care workers speedily which ensured consistent quality care.