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Allenbrook Nursing Home Good

Inspection Summary

Overall summary & rating


Updated 19 June 2019

About the service:

Allenbrook is a nursing home that was providing personal and nursing care to 35 people aged 65 and over at the time of the inspection.

People’s experience of using this service:

• People told us they felt safe. Staff had up to date training to ensure they knew how to provide safe and effective care. They understood their responsibility to report suspected abuse. There were pre-employment checks for new staff to ensure they were suitable to work in a care setting.

• Staff reported accidents and incidents, and action was taken to keep people safe. People’s individual risks were assessed and managed in consultation with them.

• There were enough staff to provide the care people needed.

• Medicines were stored securely and managed safely. The premises and equipment were well maintained, and the home was clean and tidy.

• Infection prevention and control measures were in place.

• People were happy with their or their loved one’s care and were confident in the abilities of staff. Care was delivered in line with current standards and good practice. Staff were supported through training and regular supervision.

• People’s needs were assessed thoroughly, and care was planned accordingly; this was all kept under review. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

• People were as involved as they wished to be in planning their care, which was tailored to their individual needs. Staff had a good understanding of the care people needed.

• People’s dietary needs were met, and people said they were pleased with the quality of the food.

• There were strong links with the GP surgery and other healthcare professionals. People received the medical attention they needed.

• Healthcare professionals praised the service’s approach to end of life care and staff development in relation to this, including the way staff worked with them to promote high standards of palliative care. The home’s palliative care lead delivered in-house training with support from the palliative care team, to develop the expertise and confidence of staff in this area.

• The high standard of palliative care was evident from compliments received from families regarding end of life care and how well they had been supported also.

• The service had routinely gone the extra mile to find out about people’s hobbies and to accommodate these if possible.

• A range of group and individual activities was organised by the service’s activities team. The service had worked with an older people’s activities charity to develop its activities and events. There were links with local organisations to promote meaningful activity and community involvement.

• People and staff were excited about new life-story picture boards for people’s rooms. These were being introduced for people to celebrate and enjoy, and to help staff understand them as people.

• People and visitors said staff treated them and their loved ones kindly. All the interactions we observed were respectful and professional. People’s dignity and independence were respected.

• Many of the staff had worked at the service a long time and had got to know people well.

• Relatives told us they were kept well informed about their loved one and any changes in their health. Visitors were welcome at any time, providing this was acceptable to the person.

• There were clear and effective management, governance and accountability arrangements. People, visitors and staff voiced confidence in the registered manager and the way the service was led. They felt able to raise concerns with the registered manager in the expectation that these would be taken seriously.

• A robust system for monitoring quality included regular audits overseen by the registered manager, and by an independent management company that oversaw the service. Action was taken when any areas for improvement were identified.

The service met the characteristics of good in all areas except for responsive, which was outstanding.

Rating at last inspection:

At the last inspection the service was rated good (September 2016).

Why we inspected:

This a planned inspection based on the previous rating.

For more details, please see the full report, which is on the CQC website at

Inspection areas



Updated 19 June 2019

The service was safe.

Details are in our Safe findings below.



Updated 19 June 2019

The service was effective.

Details are in our Effective findings below.



Updated 19 June 2019

The service was caring.

Details are in our Caring findings below.



Updated 19 June 2019

The service was exceptionally responsive.

Details are in our Responsive findings below.



Updated 19 June 2019

The service was well-led.

Details are in our Well-Led findings below.