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Archived: Tatchbury Manor Care Home

Reports


Inspection carried out on 4 October 2011

During an inspection to make sure that the improvements required had been made

People told us that they liked living at Tatchbury Manor. They had been able to bring in personal things to furnish their rooms. One person told us that they liked to eat in the dining room and that their favourite breakfast included a bacon sandwich which they had every day. They also told us they liked it when their relative visited and that they would have their hair done in preparation. We were told that activities took place sometimes and that they could choose whether or not to join in.

One relative told us that they were very happy with the care their mum was receiving. They said that their relative was always clean and well presented. They also told us that their relative was now having less falls and was generally more alert and able to have a conversation without them falling asleep. They told us that hey had been involved in review meetings.

Inspection carried out on 23 August 2011

During an inspection to make sure that the improvements required had been made

Some people told us that they had been living at the home ‘for a long time’ and that it was ‘all right’. They said that the meals were nice and one person said ‘the food is good and we have plenty to eat.’

Another person told us that they had to ask for their cigarettes and ‘this was not good.’

We also received comments about the lack of system to evaluate how the care was being delivered.

There were concerns about the poor environment and the lack of an effective monitoring system to assess risks and produce an action plan to manage those risks identified. Other professionals had also commented about the staff skills in delivering care as a concern

Inspection carried out on 21 February 2011

During a routine inspection

Some people told us that they liked living at the home and that the staff were nice. People told us that they had information about the home and that staff had visited their relatives to carry out an assessment prior to moving into the home. Some people told us that they liked the food that was provided.

The relatives told us that they were aware of how to raise any concerns and they were happy to approach the staff with any concerns.

We had received concerns about the lack of an effective system in place to evaluate how the care was being delivered. There were serious concerns that some of the staff practices did not safeguard people’s safety. There were concerns about the poor environment and the lack of an effective monitoring system to assess risks and produce an action plan to manage those risks identified.

There were also concerns about the skills of the staff to be able to deliver care in a safe and consistent manner and the proper use of equipment.

Reports under our old system of regulation (including those from before CQC was created)