We carried out a review of the data available to us about Maxxicare Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Maxxicare Ltd, you can give feedback on this service.
Maxxicare Ltd is a domiciliary care service providing personal care to people at the end of their life in their own homes. At the time of this inspection, 15 people were receiving a service. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People were safeguarded from the risk of harm or abuse. Staff were recruited safely and there were enough staff on duty to meet people’s needs. People had risk assessments to reduce the risk of harm they may face. People were protected from the risks associated from the spread of infection. Medicines were managed safely. The provider had a system in place to learn lessons from accidents and incidents.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff asked for consent before delivering care. People had their care needs assessed before beginning to use the service. Staff were supported with training opportunities, supervision and appraisal. People were supported with their nutrition and hydration. Staff supported people with their healthcare needs.
People’s cultural and religious needs were met. Staff were knowledgeable about the people they supported and their care needs. People and relatives were involved in deciding how they wanted their care. Staff promoted people’s privacy, dignity and independence.
Care records were detailed, personalised and outcome based. People’s communication needs were met. Staff supported people with activities where this was part of their care plan. The provider had a system to record and respond to complaints. People’s end of life care wishes were documented so they could receive this type of care in a sensitive manner.
People, relatives and staff spoke positively about the leadership in the service. The provider had regular meetings with the management team and with staff so they could express their views about the service. The provider worked jointly with healthcare professionals and carried out quality checks to improve outcomes for people.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The service was registered with us on 22 September 2021 and this is the first inspection.
Why we inspected
We undertook this inspection because they had not been previously inspected.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.