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Berkeley Home Care - Northwood Good

Inspection Summary


Overall summary & rating

Good

Updated 16 November 2019

About the service

Northwood Nursing and Care Services Limited provide nursing care, personal care and live in care to people in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection the service was supporting 56 people.

People’s experience of using this service and what we found

People and their relatives were happy with the service they received. Staff demonstrated a good knowledge of safeguarding and whistleblowing policies. People received their medicines in a safe way and as prescribed. Risk assessments were implemented to help keep people safe. People were protected from the risk of infection. The registered manager monitored accidents and incidents to prevent reoccurrence and keep people safe from harm.

People's needs were assessed before a care package was agreed. They and their relatives were involved in this process. The clinical lead was proactive in working with healthcare professionals to promote the quality of service provided to people. Staff were supported through training and supervisions to provide effective care and support. People were supported to eat healthy and stay hydrated.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible, the policies and systems in the service supported this practice. Staff received a good induction before they started providing care and support.

People told us the staff were caring and kind. Staff respected people’s privacy and dignity. People were supported to be as independent as possible and were supported to attend activities and events that were important to them.

People knew how to make a complaint and people felt if they had a concern it would be listened to. Staff knew how to communicate with people in ways in which they understood. The provider had good communications systems in place and people views and opinions were sought. This feedback was used to improve the service.

The registered manager was committed to the continuous development of the service and they promoted a supportive and inclusive team culture. The service was well-led, and the provider had effective monitoring and governance oversight of the service.

Rating at last inspection: At our last inspection we rated the service as good. (Published 15 May 2017)

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 16 November 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 16 November 2019

The service was effective.

Details are in our effective findings below

Caring

Good

Updated 16 November 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 16 November 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 16 November 2019

The service was well-led.

Details are in our well-Led findings below.