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Hill View Requires improvement

Inspection Summary


Overall summary & rating

Requires improvement

Updated 24 March 2021

Hill View is a residential care home that can provide accommodation, personal care and support to up to 16 adults. At the time of this inspection there were 14 people living at the home.

We found the following examples of good practice.

There was an area where visitors could visit their family member/friend by appointment via a separate side entrance to the home. There were gaps between each visit to prevent people encountering other visitors or staff and to clean. Staff also supported people to maintain contact with their relatives /friends, to support their well-being, using video calling and telephone calls. End of life compassionate visits were also available.

External visitors including health or social care professionals were admitted into the home in line with government guidance. There were plans in place to zone people into different areas should an outbreak occur. They had already discussed with staff who would work in the COVID-19 zone and who could not because of risk.

People were asked to isolate in their rooms, if they had been to an external health appointment or were recently admitted into the home, for 14 days. For people who lacked the mental capacity to understand self-isolation, extra staff could be rostered on to help. People had their temperature checked at least twice a day and staff had their temperature checked when they started their shift. Whole home testing was completed in line with the national testing guidelines.

Staff changed into their work clothes in the staff room/office and put on their personal protective equipment (PPE) before starting work. Staff were lateral flow device tested twice a week. Staff waited for their results before starting their shift.

There was an infection control lead within the home. Two senior staff had clinical commissioning group (CCG) training on infection prevention and control. This was then rolled out to all staff. Staff had internal COVID-19 training that included putting on and taking off PPE safely, good cleaning, and handwashing. Hand hygiene and PPE spot checks were completed on staff.

Staff were observed to be wearing their PPE correctly including face masks. Staff wore uniforms that were bare below the elbow, had their hair tied back if shoulder length or longer and were wearing a minimum amount of jewellery. This promoted good infection control practices.

Inspection areas

Safe

Requires improvement

Updated 24 March 2021

Further information is in the detailed findings below.

Effective

Requires improvement

Updated 24 March 2021

Caring

Requires improvement

Updated 24 March 2021

Responsive

Requires improvement

Updated 24 March 2021

Well-led

Requires improvement

Updated 24 March 2021