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Archived: Rydan Lodge Residential Home

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Inspection report

Date of Inspection: 17, 18, 22 October 2013
Date of Publication: 15 March 2014
Inspection Report published 15 March 2014 PDF | 118.17 KB

People should be cared for by staff who are properly qualified and able to do their job (outcome 12)

Not met this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by staff who are fit, appropriately qualified and are physically and mentally able to do their job.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 17 October 2013, 18 October 2013 and 22 October 2013, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members, talked with staff, reviewed information sent to us by commissioners of services and reviewed information sent to us by local groups of people in the community or voluntary sector. We talked with commissioners of services and talked with other authorities.

We used the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us.

Our judgement

There were recruitment and selection processes in place. However, the processes were not always adhered to and the results of appropriate checks had not been received before some staff began work.

Reasons for our judgement

We had received reports of concern that care workers in the domiciliary care service were working in the community before their Disclosure and Barring Service checks (DBS) checks had been completed. These checks provided evidence of whether an applicant had a criminal conviction which could mean that they were unsuitable to work with vulnerable people.

We saw evidence that applications to the DBS had been submitted but that some results had not been received. We noted that one person's check had not yet been returned but the person was providing care in the community after having completed a shadowing period. The most up to date safeguarding policy recorded that "all staff must have a full enhanced CRB (now DBS) check before they are permitted to work solo". We asked the manager of the domiciliary care service why a care worker was working alone without a current clearance check. They said that "they (staff) come and go and you have to send off again for the checks".

This meant that people who used the service were not protected from the risk of abuse because the service's own policies and procedures about checks on good character were not adhered to. We asked the domiciliary care manager to supply us with a copy of the complete staff rota for a two week period together with a list of all staff that had a current DBS check.

We looked at recruitment files for four care workers who worked at Rydan Lodge residential home. We saw that DBS checks had been obtained together with 2 references from previous employers or educational establishments, evidence of qualifications, and photographic evidence of identity. The provider had sought information as to whether the applicant was of good character, whether the evidence supplied related to that person and if they had the skills to enable them to perform their role. However, some references were single page sheets which recorded only the dates that the person had worked at a location, their role and the date they left. There was no information about their conduct or performance. We asked the manager whether these had been followed up by a phone call or any other steps taken to find further information. The manager told us "That's all they send out". We confirmed that no further information had been sought. We found that some of the references used to inform the decision to employ care workers did not provide any evidence of good character.