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Archived: Rydan Lodge Residential Home

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Inspection report

Date of Inspection: 4 December 2012
Date of Publication: 10 January 2013
Inspection Report published 10 January 2013 PDF | 88.42 KB

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 4 December 2012, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members and talked with staff.

We used the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us.

Our judgement

The provider had an effective system in place to identify, assess and manage risks to the health, safety and welfare of people who use the service and others.

Reasons for our judgement

We spoke with the provider about their quality assurance systems. The manager told us she worked at the home herself on most days. This enabled her to closely monitor the care people received. She informed us that she had two senior staff who could manage the home during her rest days and that she was always available via telephone.

The provider was in day to day contact with the people who used the domiciliary care agency and those who lived at the care home. There were systems in place to formally and informally monitor the service.

The home used surveys to obtain feedback from people and their families. Survey responses were positive with comments such as, "Staff always very welcoming. Mum always well dressed and smart, treated as a person". Other comments read “Staff always respond to requests in a good manner” and “My mother has a choice of homes in which she can live, Rydan Lodge is a conscious choice where quality and loving care is important”.

The manager told us said she would follow up any concerns identified, but that none had been. She said that generally people didn't wait for the questionnaires – if they had any concerns they would ring her and she would deal with them straight away.

We saw that there were numerous thank you cards and letters from friends and relatives of people who lived at the home. Comments included “May I personally extend my thanks to you and your excellent team for the loving care you gave my Mum”.

The provider told us that they regularly asked staff for their feedback regarding the running of the home. They also said that they always asked people living at the home if there was anything they wanted.

We saw the home had been awarded the highest rating of 5 by the Food Standards Agency. This means that the home was providing healthy and nutritious food in a safe environment.

The home was well maintained during our visit. We checked that quality checks on the safety of the premises and equipment were undertaken. Records showed that checks of mobility aids, the fire alarm, gas and electrical safety were completed. We saw evidence that the management completed daily, weekly and monthly checks on doors, windows, lights and a range of other fixtures at the home. This meant that robust checks were in place to manage risk.

The home recorded accidents and incidents according to the guidelines laid down by the Health & Safety Executive. We saw that appropriate follow up action had been taken and recorded appropriately. Information about how to complain was widely available to people and their relatives. Neither the home nor the domiciliary care agency had any recent formal complaints.

We saw evidence that the manager identified improvements during staff appraisals, such as staff keeping up to date with their reading of care plans.