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Bartholamew Lodge Nursing Home Limited Good

Inspection Summary


Overall summary & rating

Good

Updated 14 June 2019

About the service: Bartholamew Lodge is a registered care home providing residential and nursing care for older people, some of whom are living with dementia. 28 people lived at the service when we visited.

People’s experience of using this service:

People were supported by staff that were caring, compassionate and treated with dignity and respect. Any concerns or worries were listened and responded to and used as opportunities to improve.

People received person centred care and support based on their individual needs and preferences. Staff were aware of people's life histories and individual preferences. They used this information to develop positive, meaningful relationships with people.

People told us they felt well cared for by staff who treated them with respect and dignity and encouraged them to maintain relationships and keep their independence for as long as possible.

People were supported by staff who had the skills and knowledge to meet their needs. Staff understood and felt confident in their role. People told us the atmosphere at the home was relaxed and friendly.

Staff liaised with other health care professionals to ensure people's safety and meet their health needs.

Where people lacked capacity, staff worked with the local authority to make sure they minimised any restrictions on people's freedom for their safety and wellbeing.

Staff spoke positively about working for the provider, they felt valued and happy in their role. They felt well supported and that they could talk to management at any time, feeling confident any concerns would be acted on promptly.

Audits were completed by staff and the registered manager to check the quality and safety of the service.

The registered manager worked well to lead the staff team in their roles and ensure people received a good service.

More information is in Detailed Findings below.

Rating at last inspection: Good. (Report Published 30 June 2016)

Why we inspected: This was a planned comprehensive inspection based on the rating of Good at the last inspection. The service rating remained as an overall rating of Good.

Enforcement:

No enforcement action was required.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

Inspection areas

Safe

Good

Updated 14 June 2019

The service was safe.

Details are in our Safe findings below.

Effective

Good

Updated 14 June 2019

The service was effective

Details are in our Effective findings below.

Caring

Good

Updated 14 June 2019

The service was caring

Details are in our Caring findings below.

Responsive

Good

Updated 14 June 2019

The service was responsive

Details are in our Responsive findings below.

Well-led

Good

Updated 14 June 2019

The service was well-led

Details are in our well-led findings below.