You are here

Bartholamew Lodge Nursing Home Limited Good

All reports

Inspection report

Date of Inspection: 8 October 2013
Date of Publication: 5 November 2013
Inspection Report published 05 November 2013 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 8 October 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members, talked with staff and reviewed information sent to us by other authorities.

Our judgement

People were cared for by staff who were supported to deliver care and support safely and to an appropriate standard.

Reasons for our judgement

Our observations showed that staff were kind and caring to the people who lived there. All people we spoke with told us that they were very happy with the staff. One person told us, “The staff are all wonderful”. A relative said, “They are so well looked after. All of the staff are very, very, good”.

We saw completed documents to confirm that induction programmes had been worked through by staff on commencement of their employment. The induction programme covered training in a range of core areas. We were told by the manager that all new staff undertook shadowing time with more experienced staff to assist them through their formal induction programme. This was confirmed by staff. A new member of staff we spoke with said they had a week’s induction which included, looking at policies and care plans and shadowing experienced staff. They told us that the induction had prepared them for their job role. This meant that processes were in place for new staff so that they were given some knowledge of what would be expected of them when they started working with the people who lived there.

We looked at training records and found that the majority of staff had received training in the mandatory areas. However, both the training records that we looked at and the manager confirmed that some of the staff needed refresher training for example, in fire safety. The registered provider showed us documentation to confirm that they had requested some training from Sandwell Council and they told us that they were arranging refresher fire training from West Midlands Fire Service.

We identified from records that we looked at and by speaking with staff that a high number of established staff had completed a National Vocational Qualification (NVQ) in care. This meant that those staff had been given knowledge and information to equip them to look after the people who lived there safely and in the way that they preferred.

Staff we spoke with and records that we looked at confirmed that systems were in place for the supervision and appraisal of staff. On average we determined that staff had received four supervision sessions in the last twelve months. The manager told us that they were to start work with Sandwell Council quality team to look at ways to make supervision sessions more interesting and beneficial to staff. All staff we spoke with confirmed that they were well supported and guided.