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Bluebrooke Nursing & Residential Care Home Good

Inspection Summary

Overall summary & rating


Updated 17 September 2019

Bluebrooke Nursing and Residential Home provides accommodation for people in a residential setting and is registered to provide care for up to 46 people with care and nursing needs. At the time of the inspection, there were 41 people living there.

People’s experience of using this service and what we found

People felt safe around staff who knew how to support people safely. Staff understood the importance of raising concerns and understood the process for doing so. People’s risks were reviewed and documented for staff to refer to. Staff understood the risks to people’s health and how to minimise risks to their health. People received support with their medicines. Any learning from people’s care was shared with staff to improve people’s experience of care.

People’s care was assessed and planned in line with best practice and staff received training to support people’s individual health and support needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People liked and enjoyed their food and received support where appropriate. People saw additional health professionals and received help to attend appointments.

People liked the care staff supporting them who understood their needs. Staff understood the importance of valuing individual needs and how to care for people with dignity and respect.

Peoples were involved in planning and reviewing their care to meet their needs and preferences. People were encouraged to pursue interests and hobbies. People understood they could complain if needed. Staff understood how to support people with End of Life care.

People and staff liked and felt supported by the registered manager. Systems were in place to review and monitor people’s experience of care and ensure practices were safe and centred around people’s changing needs. The registered manager was supported by a management team that knew people at the home and worked together to develop people’s care so that they overcame barriers. The registered manager worked with a number of stakeholders to improve people’s care.

Rating at last inspection.

The last rating for this service was Good [the report was published 01 February 2017].

Why we inspected

This was a planned inspection based on the previous rating.

Follow up:

We will continue to monitor intelligence we receive about the service until we return to visit as per our reinspection programme. If any concerning information is received, we may inspect sooner.

For more details, please see the full report which is on the CQC website at

Inspection areas



Updated 17 September 2019

The service was safe.

Details are in our safe findings below.



Updated 17 September 2019

The service was effective.

Details are in our effective findings below



Updated 17 September 2019

The service was caring.

Details are in our caring findings below.



Updated 17 September 2019

The service was responsive.

Details are in our responsive findings below.



Updated 17 September 2019

The service was well-led.

Details are in our well-Led findings below