13 November 2012
During a routine inspection
'I am really well cared for here, all the staff are lovely.'
'I have no complaints about the way I am looked after, I am very happy here.'
'The staff all help me to do the things I can't do for myself anymore.'
'The care here is excellent. My (relative) has been looked after exceptionally well and as a family we have no concerns. They (the staff) communicate really well with us.'
We also spoke with two visiting health care professionals. They told us that staff made prompt referrals to them, communicated well and listened to and acted upon advice that was given. They were of the view that people living at Wrea Bank were being suitably cared for in an environment that was clean, warm and free of bad odours.
We found that the care and support needs of people living at Wrea Bank were being met appropriately. We also found that systems were in place to keep them safe and ensure they were being supported by staff who received appropriate training and support.