Updated 31 July 2025
Date of assessment: 4 and 7 August 2025. This service is registered to support people with physical disabilities, autistic people and people with a learning disability. ‘Right support, right care, right culture’ (RSRCRC) is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. We have assessed the service against ‘Right support, right care, right culture (RSRCRC)’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
We found that care plans and risk assessments required more information to ensure that staff have the guidance they needed to support people. However, staff we spoke with showed a good understanding of people’s needs, and people’s health and well-being needs were being met. People were supported to access the relevant healthcare services and live as healthy lives as possible. People had been supported to find new friendships which enhanced their lives.
Staff had service specific training to enable them to support people safely. Healthcare professionals told us they worked closely with the service to provide joined up care to people. When things went wrong, they were documented and used as an opportunity for learning and improvement. Safeguarding concerns were reported to the local authority safeguarding team and CQC appropriately.
There was a positive culture within the service, which created positive outcomes for people. Governance processes were mostly effective in driving improvements within the service. People were listened to, and they and staff were given opportunities to shape and improve the service. People’s consent were sought, and they received person centred care specific to their needs.