- Care home
East Dean Grange Care Home
Assessment report published 18 June 2025
Contents
Ratings
Our view of the service
Date of assessment 16 May to 9 June 2025. This assessment was carried out as the service was previously rated requires improvement with 2 breaches of legal regulations. This assessment was undertaken to follow up on whether these breaches had been met. East Dean Grange Care Home provides accommodation and personal care to up to 30 people who were over 65 years of age and may be living with dementia or physical disabilities. At the time of our assessment there were 25 people using the service.
At the last assessment, the provider was in breach of legal regulations in relation to poor management of wound care, safety concerns around the environment and fire risks, poor cleanliness of the environment, negative culture within the service and quality assurance processes not always effective in identifying and addressing issues. Improvements were found during this assessment and the provider was no longer in breach of these regulations.
The service provided safe, kind and compassionate care. The provider worked in partnership with external health and social care professionals to ensure good outcomes for people. There was an open and transparent culture at the service and staff spoke positively about working there. Staff were trained and supported in their roles. A registered manager was in place who knew the service, people and staff well. The registered manager completed a number of quality assurance checks regularly. We recommended having more oversight over some audits to aid robust learning when things go wrong.
People's experience of this service
People told us they were safe, and relatives had no safety concerns for their loved ones. People had access to the care, support and treatment they needed.We observed staff treating people with kindness and compassion. One relative said, “It's really good here. It's like a family. I really couldn't ask for anything better.” People and relatives were comfortable in raising any concerns they had and were confident they would be dealt with appropriately. They told us how the culture of the service had improved and the positive impact it had on them. Comments included, “Before, we never knew about activities and professionals going in. The manager’s door was always shut with ‘do not disturb’ on the door. Now, they come out to me and check in with us. There are appreciation cards from relatives up on the notice boards and we’re invited to open days” and “I think things have certainly improved tremendously since there was a change of the management team. It’s much better.”