The Care Quality Commission

Archived: Hambrook Meadows

Broad Road, Hambrook, Chichester, West Sussex, PO18 8RF

Provided and run by:
Hambrook Meadows

Important: The provider of this service changed. See new profile

All Inspections

14 August 2012

During a routine inspection

We spoke with three people who lived at the home. They all expressed approval of the home and praised the care given. All felt that they were treated with respect and that staff were approachable and friendly.

We spoke with three visitors, all of whom always visited the home unannounced. They told us that the privacy and dignity of their relatives was maintained at all times and that staff knew the importance of this. We observed that people's own space, such as their bedrooms, was respected and staff did not enter without permission.

All the visitors we spoke with were happy with the quality of care and felt that staff would listen to and act upon complaints should they occur. One visitor told us that staff 'always listened'.

To help us understand the experience of people living at the home, we used our Short Observation Framework for Inspection tool (SOFI). This allowed us to spend time watching what was going on in at the home and to record how people spent their time, the support they got and whether or not they had positive experiences. Using this, we found that staff had the necessary time and skills to care for people well.

10 May 2011

During a routine inspection

During our visit we spoke with six people who live at the home, three relatives, two staff and the provider about their thoughts and experiences of Hambrook Meadows.

They told us that they like living at the home and that the staff were helpful with nothing being too much trouble and the senior staff are easy to talk to. There is a cat living at the home, one person said they do not mind sharing it with others. People liked having the cat as extra company.

We observed lunch being served and how staff interacted with people and ensured choice. One person told us there were activities and games, the activities on the day of our visit was a film show.

Staff told us that they receive regular training, are supported by the management of the home and that they can speak with senior staff about any concerns they have about the running of the home.

Relatives we spoke with told us that the home was 'homely' and spoke about the provider with high regard; although they could also speak freely with staff. The staff conduct themselves in a caring and professional manner. There was some concern expressed that when it was busy, quiet people could be over looked or assumptions made.

People said that although they would not choose to spend their final days in a care home they are content with the care and facilities at Hambrook Meadows.