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We are carrying out a review of quality at Home From Home. We will publish a report when our review is complete. Find out more about our inspection reports.

Inspection Summary


Overall summary & rating

Good

Updated 11 May 2017

People continued to receive safe care. Suitable staff were recruited and there were enough staff to provide care and support to people to meet their needs. People were consistently protected from the risk of harm and received their prescribed medicines safely.

The care that people received continued to be effective. Staff had access to the support, supervision and training that they required to work effectively in their roles. People were supported to maintain good health and nutrition.

People were supported to have maximum choice and control of their lives and staff support them in the least restrictive way possible; the policies and systems in the support this practice.

People have positive relationships with the staff who were providing their care and staff treated people with respect, kindness and dignity.

People had plans of care that were focused on them as individuals. This allowed staff to provide consistent support in line with people’s personal preferences. People and their relatives felt they could raise a concern. The provider had effective procedures to manage any complaints that they may receive.

The service had clear aims and objectives which were to provide a homely and friendly environment for people. The two registered managers were visible role models in the home. People, their relatives and staff told us that they felt confident that they can approach the registered managers and that they would listen. There were quality assurance systems in place to monitor and review the quality of the service that was provided.

Further information is detailed in the findings below.

Inspection areas

Safe

Good

Updated 11 May 2017

The service remained good.

Effective

Good

Updated 11 May 2017

The service remained good.

Caring

Good

Updated 11 May 2017

The service remained caring.

Responsive

Good

Updated 11 May 2017

The service remained responsive.

Well-led

Good

Updated 11 May 2017

The service remained well-led.