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Inspection Summary


Overall summary & rating

Good

Updated 21 December 2019

About the service

Home from Home provides accommodation and personal care for up to 10 older people. It is situated in the village of Newbold Verdon. At the time of our inspection there were eight people using the service.

People’s experience of using this service and what we found

Home from Home was homely and comfortable with a friendly atmosphere. A relative said, “It's a gem, a real gem and so homely. I can’t believe how happy [person] is here.” The premises were well-decorated, clean and fresh throughout.

Staff provided person-centred care and had an excellent knowledge of the people they supported. They knew their likes, dislikes and preferences and what they liked doing. People enjoyed daily activities and going out into the local community.

Staff were well-trained and provided people with safe care and support. They were caring and kind and enjoyed working at the home. A staff member said, “This is a lovely place to work because we really get to know our residents and they are such a lovely group of people.”

People’s healthcare needs were met. Staff worked closely with local GPs, district nurses and other healthcare professionals to ensure they had the care and support they needed. The food provided was wholesome and people said they enjoyed their meals.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People had a say how the home was run. They attended regular meetings where they could share their views and completed quality surveys. If they made suggestions the registered manager and staff acted on these.

People said the registered manager and staff were open and friendly. Staff were well-supported and relatives welcomed at the home at any time. The registered manager oversaw the home and completed audits to check it continued to run well.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (based on an inspection on 18 April 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 21 December 2019

The service was safe.

Details are in our Safe findings below.

Effective

Good

Updated 21 December 2019

The service was effective

Details are in our Effective findings below.

Caring

Good

Updated 21 December 2019

The service was caring

Details are in our Caring findings below.

Responsive

Good

Updated 21 December 2019

The service was responsive

Details are in our Responsive findings below.

Well-led

Good

Updated 21 December 2019

The service was well-led

Details are in our Well-Led findings below.