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Carleton Court Care Home Good

Inspection Summary


Overall summary & rating

Good

Updated 22 November 2019

Carleton Court is a residential care home providing personal and nursing care to 35 people aged 65 and over at the time of the inspection. The service can support up to 35 people in one adapted building.

People’s experience of using this service and what we found

People were comfortable with staff who they knew well. They felt safe and settled and spoke highly of the support they received. Staff were consistent and knew how to meet people’s needs based on their knowledge and experience. They were supported with effective and open supervision, training and developmental opportunities.

Risks were well managed and focused on individual assessments. People’s nutritional needs were well met, with many people saying how good the food was. Medication was administered safely and in line with good practice. The home had recently achieved 92% in an infection control audit evidencing high standards of cleanliness. It was a homely environment and designed with people living there in mind.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. The registered manager and directors understood best practice and assisted other local organisations in this.

Staff were kind, considerate and very understanding towards people. There was an easy, friendly atmosphere which was encouraged with high levels of interaction and attentiveness. People helped shape their care plans and all told us they were treated with dignity and respect. Care documentation was comprehensive and easy for staff to follow. The directors were keen to ensure it was bespoke and met the needs and requirements of people living at Carleton Court.

The service had received many compliments and feedback was very positive. Robust quality assurances processes ensured all aspects of care delivery were scrutinised and reviewed regularly. The registered manager and directors had strong links with the local community and worked in partnerships with other organisations promoting effective communication and good practice wherever possible.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published 21 April 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 22 November 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 22 November 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 22 November 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 22 November 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 22 November 2019

The service was well-led.

Details are in our well-led findings below.