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Archived: Swallowfields Care Centre

The provider of this service changed - see new profile


Inspection carried out on 3 September 2013

During a routine inspection

We carried out an inspection at Swallowfields to look at the care and support provided to the people who used the service. We spoke to four people who used the service, three members of staff, the deputy manager and two relatives. People told us that they liked living at Swallowfields. They said that staff were kind and treated them with respect. One person told us �There is nothing I don�t like about living here.�

People said that they had opportunities to take part in activities they enjoyed and they had opportunities to take part in outside activities (such as swimming) in a way that supported their independence.

People�s care needs were monitored and the relatives we spoke to told us they were kept informed and involved in the review of any care.

Both the people who used the service and their relatives felt they were safe at Swallowfields. We were told �I feel safe� and �No qualms.�

We looked at the staffing rotas during our inspection and found that the provider ensured that a sufficient number of staff were available during each shift to care for the people who used the service. We found that staff received the training, supervision and support they needed to do their jobs.

The provider showed us the most recent quality assurance surveys which told us that both the people who used the service and their relatives were happy with Swallowfields and the care and support it provided.

Inspection carried out on 20 March 2013

During a routine inspection

On arrival we asked for the registered manager by name and were told that this person had left some time ago. The current manager had been in post since November 2012 but had not yet registered with CQC. This meant that was no registered manager in post who was responsible for the regulated activity.

During our visit we observed that staff interacted positively with people who used the service. We saw that staff treated people with respect and dignity.

We saw that people were involved in the day to day running of their home. For example, people told us that they chose what to eat each day and we saw that choices were on the daily menu.

We looked at three care records and noted that each person had a person centred care plan. We noted that care plans and risk assessments were up to date and that these had been reviewed regularly.

At the time of our visit the home looked clean and tidy. The service had an infection control policy and a designated infection control lead person who was responsible for infection control. We saw records that showed that infection control audits were completed regularly.

The provider had a complaints policy, however, at the time of our visit the manager could not locate the complaints file and complaints log. We spoke with one relative who told us �If I was unhappy about something I would speak to the manager�.

Reports under our old system of regulation (including those from before CQC was created)