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Archived: Swallowfields Care Centre

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Inspection report

Date of Inspection: 3 September 2013
Date of Publication: 8 October 2013
Inspection Report published 08 October 2013 PDF | 87.83 KB

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 3 September 2013, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

The provider had an effective system to regularly assess and monitor the quality of service that people received.

Reasons for our judgement

People who used the service, their representatives and staff were asked for their views about their care and treatment and they were acted on.

Staff showed us that they carried out a service user survey each year, which included questions about the home, staff and activities. We saw from the most recent survey that all the people who used the service were happy with the way they were treated, the food, the activities that took place and the outings that they went on. We noted a comment from one person who had asked for the curtains to be changed in their bedroom and the deputy manager confirmed that this had been done.

In addition, relatives were asked for feedback on the care they felt their family members received. We saw that from the six responses received that people were happy. We noted some general comments which included “We are pleased with everything and everybody”, “Has done a lot better than she would anywhere else” and “Loves the outings and the quality of life.”

We asked staff what other quality assurance checks they did in relation to the service and saw, for example, that they carried out an internal audit every six months, an infection control audit, vehicle checklist and water temperature check. This showed us that the provider was not only monitoring the quality of the care that was given in relation to the people who lived there or their relatives, but they carried out other appropriate checks in relation to the service.

We asked staff if they were happy working at Swallowfields and were told “I have enjoyed working here” and “I feel proud that I can make such a difference – that’s why I do the job.”