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Inspection report

Date of Inspection: 23 October 2012
Date of Publication: 4 December 2012
Inspection Report published 4 December 2012 PDF

Overview

Inspection carried out on 23 October 2012

During a routine inspection

People told us they were not given any choices about meals and did not know what they were going to be served. People told us there was a lack of social activities; one person told us they were �sick of just sitting here all day�.

We found appropriate checks were undertaken before staff began work and people were protected against the risks of unsafe or unsuitable premises.

However, we found people�s privacy, dignity and independence were not respected and people�s views and experiences were not taken into account in the way the service was provided and delivered in relation to their care.

People did not experience care, treatment and support that met their needs and protected their rights.

People who used the service were not protected from the risk of abuse, because the provider had not taken reasonable steps to identify the possibility of abuse and prevent abuse from happening. People were not protected against the risks associated with medicines because the provider did not have appropriate arrangements in place to manage medicines.

There were not enough qualified, skilled and experienced staff to meet people�s needs and the provider did not have an effective system to regularly assess and monitor the quality of service that people receive.