Background to this inspection
Updated
18 May 2021
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
As part of CQC’s response to the COVID-19 pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.
This inspection took place on 22 April 2021 and was announced.
Updated
18 May 2021
People’s experience of using this service:
People told us they felt safe living at the home. Staff demonstrated a clear understanding of abuse and said they would talk to the management or external bodies immediately if they had any concerns. Risk assessments were in place, which identified possible risks and how to manage them.
Support plans and staffing levels were changed when people’s needs changed or if there were lessons to be learnt following incidents.
Staff told us they received the support and training they needed to help them do their jobs well. Managers were proactive in ensuring staff completed training relevant to the needs of people living at the service. People had access to food and drink throughout the day and could choose what they had to eat. The environment was designed to allow people to socialise with others or spend time on their own and there were facilities for people to practice independent living skills.
People’s independence was maintained and promoted and staff respected people’s dignity and privacy. People were supported to keep in touch with friends and relatives where they so wished and we saw that interactions between people and staff were warm and respectful.
People knew how to complain or raise concerns. Complaints were investigated thoroughly. Staff knew people’s likes and routines well and delivered care and support in line with people’s preferences.
The provider had systems in place to monitor the quality of the service. Actions were taken and improvements were made when required. People and staff felt able to speak to the registered manager at any time if they needed help and assistance and the provider ensured there was 24 hour support available.
Rating at last inspection:
At the last inspection, the service was rated Good (19 April 2016)
About the service:
Sycamore Lodge is a residential care home that provides personal care and support for people with mental health difficulties. At the time of the inspection there were 12 people using the service.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Further details about the service can be found in the full report.
Why we inspected:
This was a planned inspection based on the rating at the last inspection.
Enforcement:
No enforcement action was required.
Follow up:
We will continue to monitor the service through the information we receive. If any concerning information is received we may inspect sooner.