• Care Home
  • Care home

Archived: Broadland House Residential Care Home

Bridge Road, Potter Heigham, Great Yarmouth, Norfolk, NR29 5JB (01692) 670632

Provided and run by:
R J & S F Hollyman

Important: The provider of this service changed. See new profile

All Inspections

9 December 2013

During a themed inspection looking at Dementia Services

Broadland House Residential Care Home can accommodate up to 20 people, who normally fall within the age range of mid-60s and above, and have a diagnosis of dementia. On the day of our inspection the service were accommodating 18 people, all of whom were living with different stages of dementia.

During this inspection we spoke with eight people residing in the service, two people's relatives and six staff members which included the registered manager and provider. We also left a comment box at the service for a week. This provided another forum for the people who used, worked or had contact with the service to share their views with us on the level of service being provided. Comments were received from five people. One person commented that, 'The home displays real love and affection towards the residents and the carers go out of their way to understand the needs of the residents, showing respect and understanding.'

All the people we spoke with were happy with the care they received. One person told us, 'I feel at home. Well, I am at home.'

People told us that the service was well led. Relatives told us that the staff and management communicated with them well. They felt staff fully involved them in any decisions and would listen and act on any information given. They told us they were made to feel welcome and were supported by staff as they watched their loved one's dementia progress. One relative told us how they felt their next of kin were safe, and remarked, 'I like it here for the carers themselves.' Another relative told us that staff provided people with, 'Patient loving care.'

People were protected from harm because their individual risks had been assessed and managed. Staff received training in dementia which enabled them to provide safe and professional care.

Care records showed that staff were responsive to changes in people's needs. We saw that health and social care professionals were consulted with, and staff worked with other providers to ensure people received the right care at the right time.

11 October 2012

During a routine inspection

We spoke with five people living at Broadland House and five members of staff, plus a visiting health professional. We toured the building and checked a sample of records to ensure that people were cared for and supported appropriately. We saw people in all areas of the home being treated with respect and dignity by staff. Some people were busy with household duties, sitting with staff or appeared content on their own. The majority of people were in the lounge or conservatory.

We checked people's care records and found them to correspond with what we were told. We followed up past concerns regarding medication and staff recruitment and found improvements in both areas.

We observed how people were treated, and saw people were appropriately dressed. We saw staff knock on people's doors before entering. When they assisted people with their meal and drinks they sat with them and provided them with protective clothing.

Many people were unable to comment directly due to their degree of dementia that affected them, although we did receive comments such as "The staff are lovely." It's nice to talk to the chap who helps me." "The food is good and home cooked."

20 April 2011

During an inspection in response to concerns

During our visit on 20 April 2011 we did not speak with people specifically about the outcomes about which we had concerns; however we observed staff providing appropriate care and support to meet the needs of people within communal areas.

There were no relatives or friends visiting people at the time of the visit.