24 January 2019
During a routine inspection
Acorn Homecare is a home care service. At the time of the inspection the service was supporting 91 people in their own home. People supported included older people, younger people and people living with dementia.
For more details, please see the full report which is on the Care Quality Commission website at www.cqc.org.uk.
People’s experience using the service:
• People received a service that was safe. The provider had systems and processes in place to manage medicines safely and protect people from the risk of harm and abuse.
• People received care and support from staff who were trained sufficiently and had the right skills and knowledge. People’s care and support led to good outcomes.
• Care workers had developed good relationships with people they supported. They respected people’s dignity and privacy, and promoted their independence.
• People’s care and support met their needs and reflected their preferences.
• Management processes were in place to monitor and improve the quality of the service. There was a positive, open and empowering culture.
Rating at last inspection:
• At the last inspection the service was rated Good (15 November 2016).
Why we inspected:
• This was a planned inspection to check that this service remained Good.
Follow up:
• We did not identify any concerns at this inspection. We will therefore re-inspect this service within our published timeframe for services rated good. We will continue to monitor the service through the information we receive.