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Redcote Residential Home Requires improvement

The provider of this service changed - see old profile

Inspection Summary


Overall summary & rating

Requires improvement

Updated 28 March 2020

About the service

Redcote Residential Home is located in Gainsborough and provides care and support for up to 28 people aged over 65. The service is set over two floors. At the time of inspection there were 27 people using the service.

People’s experience of using this service and what we found

The registered manager had implemented systems to enable them to have clear oversight of accidents and incidents which took place in the service. This included an investigation of each incident reported and identifying trends. Action taken to reduce the risk of re-occurrence was clear.

Medicated creams which had been prescribed by the GP had clear guidance for staff to enable them to apply this safely and effectively. Information relating to medicine where people were prescribed ‘one to two’ tablets was clear and documented on the MAR chart (Medication Administration Record).

The provider had sought support and guidance from a Care Improvement Associate (CIA) to implement effective quality monitoring processes in the service. The registered manager monitored quality in all aspects of the service and where short falls were found, action plans were in place. The provider had oversight of achievements and shortfalls in the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was requires improvement (published 06 December 2019).

Why we inspected

We undertook this targeted inspection to check whether the Warning Notice we previously served in relation to Regulation 17 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 had been met. The overall rating for the service has not changed following this targeted inspection and remains requires improvement.

CQC have introduced targeted inspections to follow up on Warning Notices or to check specific concerns. They do not look at an entire key question, only the part of the key question we are specifically concerned about. Targeted inspections do not change the rating from the previous inspection. This is because they do not assess all areas of a key question.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Requires improvement

Updated 28 March 2020

The service was not always safe.

Details are in our safe findings below.

Effective

Good

Updated 7 December 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 7 December 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 7 December 2019

The service was effective.

Details are in our effective findings below.

Well-led

Requires improvement

Updated 28 March 2020

The service was not always well-led.

Details are in our well-led findings below.