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Inspection Summary


Overall summary & rating

Good

Updated 11 April 2019

About the service:

Mountjoy provides personal care and accommodation for up to eight people with a learning disability and behaviours that may challenge. At the time of this inspection there were seven people using the service.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice and independence. People using the service received planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service:

People told us they were consistently treated with kindness, dignity and respect. Without exception, people told us they felt safe and well supported. One person said, “Yes I do, staff are lovely.” One person’s relatives praised the standards of support provided by staff and they told us their family member was happy and looked after better than they could have wished for.

People received personalised support from staff who knew them well. Staff had built positive relationships with people living in the service. Staff supported people to retain their independence and to remain involved in planning and reviewing their care to ensure it was provided in accordance with their own preferences.

Staff worked closely with a range of community health professionals to promote good outcomes for people.

The service was consistently well-led. People felt able to raise any concerns with the registered manager and were confident they would be addressed. Staff felt well supported by the registered manager.

The registered manager and staff completed a range of quality checks and audits of the service to make sure the care and support provided was of high quality. This supported the continuous improvement of the service.

The service met the characteristics of good in all key questions.

Rating at last inspection: The service was last inspected August 2016 and rated Good. At this inspection we found the service had maintained its rating of Good.

Why we inspected: This was a planned inspection which took place to re-assess the quality of the service provided.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 11 April 2019

The service was safe

Details are in our Safe findings below.

Effective

Good

Updated 11 April 2019

The service was effective

Details are in our Effective findings below.

Caring

Good

Updated 11 April 2019

The service was caring

Details are in our Caring findings below.

Responsive

Good

Updated 11 April 2019

The service was responsive

Details are in our Responsive findings below.

Well-led

Good

Updated 11 April 2019

The service was well-led

Details are in our Well-Led findings below.