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Inspection report

Date of Inspection: 3 May 2012
Date of Publication: 22 May 2012
Inspection Report published 22 May 2012 PDF

Overview

Inspection carried out on 3 May 2012

During a routine inspection

Care at Yews Hill/North Rise is provided in two houses which are on the same land. We spent a significant amount of out time observing care and talking to people at number 75 Yews Hill.

People told us that they had been involved in making decisions about how they wanted their care provided and that staff treated them with respect. People told us that staff always knocked before they entered their bedroom. People told us that the staff were nice and that they felt well looked after. One person said, �I like it here.�

People are encouraged to be independent as much as possible. One person told us that the organisation respects their religious beliefs and helps them attend church each week.

The staff we spoke with told us that they provided a high quality service and people were involved in making decisions about their care. They told us that people�s privacy and dignity was respected at all times. Staff also told us that they felt well supported by their manager and the organisation.