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Inspection report

Date of Inspection: 16 May 2013
Date of Publication: 18 June 2013
Inspection Report published 18 June 2013 PDF

Overview

Inspection carried out on 16 May 2013

During a routine inspection

On the day of our inspection most people living at Yews Hill/North Rise had gone out for the day. Some people were out at day centres or activity groups and one person had gone out with their family. We observed positive interaction between care staff and the people who remained at Yews Hill; everyone from North Rise had gone out. It was evident from talking with staff that they knew people well and how they liked to be supported. We spoke with one person living at Yews Hill and they told us they liked it; they told us staff were nice.

We looked at two sets of care records and saw they provided sufficient information about the support people required. We saw they were person centred and included information about their likes and dislikes. We spoke with one member of staff who was not a regular care worker at Yews Hill/North Rise and they told us the care plans were informative and provided them with a 'good picture' of the person's needs.