You are here

Inspection Summary


Overall summary & rating

Good

Updated 13 March 2021

Ravensknowle Road is a small care home providing accommodation and support for up to eight people with learning disabilities.

We found the following examples of good practice.

Donning and doffing stations were situated in the service and personal protective equipment (PPE) was available throughout the building. Staff had designated areas to change into their uniforms. All staff had received training in IPC and PPE in relation to COVID-19.

People were informed about preventing the spread of COVID-19 and IPC using videos and accessible communication tools.

The manager had created a hospital pack for each person in case of the need to be admitted to hospital in an emergency including photographs of possible hospital procedures people might encounter, to support hospital staff to communicate with people. The pack also contained the persons easy read hospital passport, disability distress tool, mask use information, medication records and COVID-19 care plan and risk assessment.

Four people spoken with told us staff always wore their masks and PPE and praised all the staff highly for the care they had provided during the outbreak.

Numerous activates had taken place in the home and garden whilst people were shielding to maintain physical and emotional wellbeing.

People were supported to maintain regular contact with friends and family through video calls, telephone calls and visits at the window. One person was supported to attend their church service on line each week.

A robust process was in place for professional visits. All visitors had their temperatures checked and were required to complete a questionnaire and lateral flow test if it was essential they entered the building. People and staff received regular COVID-19 tests and staff had received the COVID-19 vaccine.

The service conducted regular infection control audits, to ensure infection prevention and control (IPC) processes were robust.

The home was clean and well ventilated. Cleaning processes had increased throughout the service. High touch surfaces were regularly cleaned, and a fogging machine was used to deep clean the home regularly.

Inspection areas

Safe

Good

Updated 13 March 2021

Further information is in the detailed findings below.

Effective

Good

Updated 13 March 2021

Caring

Good

Updated 13 March 2021

Responsive

Good

Updated 13 March 2021

Well-led

Good

Updated 13 March 2021