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Inspection Summary


Overall summary & rating

Good

Updated 27 March 2020

About the service

Colne House is registered to provide accommodation for persons, with learning disabilities or autistic spectrum disorder, who require personal care. The home can accommodate up to eight people. At the time of our inspection five people were living at the service.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service and what we found

There was an open, person centred culture that promoted good practice. People told us they were happy with the care they received. Staff and relatives were positive about the culture and ethos of the home. The registered manager led by example and was respected by staff. Staff reported a high level of job satisfaction.

People reported feeling safe. Staff were knowledgeable about safeguarding people and when to raise concerns. People received their medicines safely and recruitment practices were safe. Risks associated with people’s care were assessed and monitored. Systems to manage environmental risks such as fires safety were robust.

Assessments were person centred and care was responsive to people’s needs. There was an established staff team that was motivated and well trained to carry out their roles effectively. The home was accessible and had been adapted to meet people’s needs.

A committed and caring staff team treated people with dignity and respect. People’s communication needs were met. Staff consulted people about the running of the service in regular service user meetings.

Staff supported people to have maximum choice and control of their lives and supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

The last rating for this service was good (published 9 September 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 27 March 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 27 March 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 27 March 2020

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 27 March 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 27 March 2020

The service was well-led.

Details are in our well-Led findings below.