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Archived: Lisieux House Good

The provider of this service changed - see new profile

Inspection Summary

Overall summary & rating


Updated 26 June 2019

About the service: Lisieux House is a residential care home which was providing support and accommodation for 12 people with learning disabilities at the time of our inspection.

People’s experience of using this service: People were relaxed and comfortable in Lisieux House. There were enough staff available to meet people’s needs and staffing levels were increased at weekends to enable people to access the community when they wished. People were confident requesting support and staff responded promptly to meet people’s needs.

Staff had received safeguarding training and understood how to protect people from all forms of abuse or discrimination. Risks were well managed and staff understood how to meet people’s care and support needs.

Staff were recruited safely and had received induction training in line with current best practice. Staff training was regularly updated to ensure staff had the skills necessary to meet people needs.

Care plans were accurate and informative. They provided staff with detailed guidance on people’s individual needs and communication preferences. These records had been regularly updated and included information about people’s backgrounds to help staff understand their individual needs.

The service was developed and designed before the introduction of Registering the Right Support and other best practice guidance. The principles of Registering the Right Support reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence.

The service supports up to 12 people which is significantly more that current best practice guidance. However, the service consists of two buildings, the main house which supports eight people and the bungalow in which a further four people live. People received individualised support in each building and staff were allocated separately to each building each day.

People were encouraged to be as independent as possible and supported to engage with a variety of activities, tasks and chores within the service.

Staff were well motivated and told us their managers were supportive and approachable. Quality assurance systems were appropriate and people’s feedback was valued and acted upon.

Rating at last inspection: At our previous inspection the service was rated Good overall but requires improvement in well led. This was because of issues with record keeping and the service’s quality assurance systems. (Report published 2 December 2016.)

Why we inspected: This was a planned inspection based on the previous rating.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

The full details can be found on our website at

Inspection areas



Updated 26 June 2019

The service was safe

Details are in our Safe findings below.



Updated 26 June 2019

The service was effective

Details are in our Effective findings below.



Updated 26 June 2019

The service was caring

Details are in our Caring findings below.



Updated 26 June 2019

The service was responsive

Details are in our Responsive findings below.



Updated 26 June 2019

The service was well-led

Details are in our Well-Led findings below.