Our current view of the service
Updated
21 January 2025
We carried out this announced on-site inspection on 7 October 2025.
We found the practice had met regulations.
The practice had effective systems to identify and manage risks, including infection prevention and control.
Staff had the skills, knowledge and experience to carry out their roles.
Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.
The practice is in Cheetham Hill, North Manchester and provides NHS and private dental care and treatment for adults and children.
There was step-free access to the practice and car parking spaces, including dedicated parking for disabled people, near the practice.
The practice had 2 treatment rooms. The total number of staff was 12. We gathered feedback from staff and spoke to a range of staff during our inspection, including 1 dentist, 1 dental nurse, 1 dental therapist, 1 receptionist and the practice manager.
People's experience of the service
Updated
21 January 2025
On the day of our inspection, we saw patient feedback from 5 patients, who had completed paper feedback forms during the inspection day. We also reviewed feedback from 113 patients which was collected by the practice from April 2025 to September 2025. Patient feedback provided a positive view of the dental team and care provided by the practice.
Comments included:
“Staff are always welcoming and approachable. I felt supported and [I’m] able to communicate well with all the staff and clinicians”.
Patients commented positively about the standards of cleanliness.
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.
Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.
Patients said when they were prescribed medicines, sufficient information was given.
Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.