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Archived: Deene Care

Suite 202, 2nd Floor, Hilton House, 26-28 Hilton Street, Manchester, Lancashire, M1 2EH (0161) 660 3374

Provided and run by:
Deene Recruitment Limited

All Inspections

8 May 2014

During a routine inspection

This unannounced inspection was carried out by one inspector. We set out amongst other things to answer five key questions: "Is the service safe? Is the service caring? Is the service responsive? Is the service well-led? Is the service effective?"

Below is a summary of what we found. The summary is based on our observations, reviewing records and talking with the provider. At the time of our visit there were no people using the service although we were able to look at policies and procedures and speak with staff. The registered manager was not present so we spoke with the owner (provider). We will conduct a full inspection at a later date so we can speak to people using the service.

Is the service safe?

We found the provider had registered appropriately with the Care Quality Commission (CQC) and had a registered manager in post. We were shown policies and procedures were in place to keep people safe. The provider had a good understanding of safeguarding which told us they knew how to respond appropriately. This is something we will be able to follow up when we speak to people using the service at our next inspection.

Is the service caring?

Speaking with the provider it was clear they were passionate about providing a good quality service for people. The provider told us the key to a good service was to employ staff who care about what they do and the people they support. We saw there was a close team environment within the office where the focus was on the quality of the service people received.

The service was person centred and would take into account the diverse range of people when needing support. The provider told us they would try to match people with staff who they felt could best meet their needs. We found the provider respected people's preferences, interests and wishes and cared about the people who would be using the service, their families and the staff team.

Is the service responsive?

The provider showed us how they offered different packages of care and support which would depend on the needs and preferences of the people using the service. We saw their literature was available in different formats and languages which demonstrated their understanding of, and respected the, diversity of people living in the community in which the service was provided. We will be able to look at this in more detail at our next inspection,

Is the service well-led?

The owner/provider was always present within the office and would be taking a keen interest in the welfare of the people who would be using the service. The provider was passionate about what they did and was keen to train and develop staff to a high level. Speaking with the provider we could see there was strong leadership and a good ethos which focused on quality of care.

The provider was supported by a care manager who was registered with the CQC and a business partner who had operational responsibility for the service provision. There was a team within the office supporting the managers and the provider. The provider had a "hands on" approach to delivering the service which enabled them to build up positive relationships with the staff, people using the service and/or their families.

Is the service effective?

We were unable to measure this on the day of our visit and plan to follow it up at of our next inspection. We will also speak to people who use the service and their families.