The Stables Residential Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

People and relatives were very positive about the staff and the support they received, Comments included “They [staff] love me. They are very kind,” and “For me to find a negative about anything to do with the staff at this home would be very hard.”One relative shared how the provider had purchased a box of chocolates for a person who was not well enough to go on a social outing. We heard a staff member telling a person “You are very loved. You are an important part of our family.”

Staff treated colleagues from other organisations with kindness and respect. One health care professional told us “We all love coming here. They [the staff] are very respectful, and we always get a nice coffee”.

The provider cared about and promoted the well-being of their staff. Staff told us this made them feel valued and supported.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

People were supported to make daily choices. Comments included:“I can have my breakfast when I want it,” and “I can stay in my room.” Our observations confirmed this.

The care manager told us people were supported to take part in faith-based activities, with regular opportunities for worship and spiritual reflection both in person and online. They added, “We always try to meet resident’s spiritual needs because that’s important.”

Staff understood the importance of meeting people’s individual needs. One staff member explained how they had completed additional research about a person’s beliefs to better understand how to respectfully support the person.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People were supported to maintain independence. A relative told us “[Name] has always been very independent. It’s important. The staff understand that. They are always encouraging and supporting.”

Staff understood the importance of promoting people’s independence. One staff member said, “We encourage residents to do what they can. We take a step back. Being a small home, we have more time, and we say you do that, and we’ll do this. Giving plenty of time is key.”We observed staff enabling people to decide what they would like to eat and drink and how they would like to spend their time.

The provider was committed to enabling people’s independence and supporting them to regularly access the community. They told us “We encourage as much independence as we can.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Staff were available to meet people’s needs, with one person describing the staff as ‘wonderful’. Relatives gave examples of how staff respond to people’s immediate emotional needs, such as sitting with them, holding hands, and offering hugs when they appeared low in mood.

Staff understood the importance of responding to people’s needs. One staff member explained “Our number 1 priority is our residents. We are here to do whatever they need us to do, whenever they need it.”

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

The provider valued their staff team and responded to any requests for flexibility with their working hours when needed. Staff comment included, “You couldn’t ask for better managers. They think about our work life balance and provide all the support you could ask for,” and “We all work together management included. Management are very hands on. We are a team in its truest sense.”

The provider ensured staff had access to regular individual and joint meetings. Staff were provided with access to mental health support via an app (electronic application), along with discounts at various retailers.