Archived: Midland Fertility Services Limited

We contacted the service before our inspection to discuss treatment that the service provided which was outside the HFEA license. We were told that the service provided a recurrent miscarriage clinic. We arranged to visit on the day of the clinic, to speak with staff who ran the clinic and patients who used this service.

During this inspection we spoke with two people who had used the service and four staff.

People we spoke with told us that they were informed about the treatment they would need and all prospective costs. One person said: "They have given me confidence from the beginning. They told me to contact them as soon as I had a positive pregnancy test. I was seen the same day and have been given the treatment to start immediately". Another person said: "They have gone beyond my expectations, even to staying behind after the clinic had closed to meet me so I could commence my treatment the same day".

We found there were suitable arrangements in place to ensure that only staff of good character and with appropriate qualifications and skills were employed. One person told us: "I have nothing but praise for them". Another person said: "They give me confidence they are all very professional".

During this inspection we spoke with five people who had used the service and six staff including the registered manager.

Midland Fertility Services provided people with sufficient and appropriate information to enable them to make informed decisions about the treatment they would receive. One person said, "They discussed the treatment plan with us and gave us information about the treatment and possible cost".

We found that people had an agreed treatment plan and when changes were needed to their treatment this was discussed and agreed with them. One person told us, "They have been very informative". Another person told us, "They discuss when a change in treatment is needed and always ask how I am and they never ignore the man".

The premises were clean suitably designed and adequately maintained.One person said, " Its very hygienic and spotless".

The service had sufficient and suitably skilled staff. One person said "Staff are all professional", another said "They have been very good and supportive".

There was an effective complaints system available. Comments and complaints people made were responded to appropriately.