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Yercombe (Gloucestershire) Trust Good

Inspection Summary


Overall summary & rating

Good

Updated 16 January 2020

About the service

Yercombe (Gloucestershire) Trust is a residential care home which provides personal care to 10 older people. The service provides long term care and respite care. At the time of the inspection nine people were receiving care. Yercombe (Gloucestershire) Trust is based near Dursley, Gloucestershire. The service also provides day care services, which people living at the service can use, as well as people living in the local community.

People’s experience of using this service and what we found

People were comfortable, well cared for and benefitted from a whole home “family” approach to care. People enjoyed a varied and active life at Yercombe Trust. People were supported to follow their interests and their individuality and independence was respected.

People and their relatives told us all staff were kind, caring and compassionate. Staff were attentive to people’s needs and knew how to promote their wellbeing. People were treated with dignity and respect.

Staff were appropriately trained and had the skills to meet people’s needs. The registered manager ensured staff had access to the training, support and continued professional development they needed and requested. People received effective care and treatment. The service worked alongside a range of healthcare professionals to ensure people’s health and wellbeing were maintained.

People’s risks were known by care staff. Care staff were fully aware of their responsibilities to raise concerns and the provider ensured lessons were learnt from any complaints, incidents or accidents. There were enough staff deployed to ensure people received the support they required. People received their medicines as prescribed.

People received care which was personalised to their needs. Where people’s needs changed, care staff took appropriate and effective action to ensure their health and wellbeing. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The registered manager and provider had clear and robust systems to assess, monitor and improve the quality of care people received. Systems were designed to continuously improve the service and drive positive changes.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 22 August 2017).

Why we inspected

This was a planned inspection based on the previous rating of “Good”. At this inspection we found that the service remained “Good”.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 16 January 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 16 January 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 16 January 2020

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 16 January 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 16 January 2020

The service was well-led.

Details are in our well-Led findings below.