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Pinford End House Nursing Home Good

All reports

Inspection report

Date of Inspection: 17 February 2013
Date of Publication: 14 March 2013
Inspection Report published 14 March 2013 PDF

Overview

Inspection carried out on 17 February 2013

During a routine inspection

We spoke with one relative, seven staff and twelve people that used the service. Everyone we spoke with was positive about their experience of this service. One person living at the service typically told us �It is wonderful here. This is as good as it gets�. A relative said �You cannot fault it here. The staff come straight away�.

We found that people were treated with respect and consent was obtained before care and treatment commenced.

People told us that they experienced care, treatment and support that met their needs and protected their rights. Care plans were up to date and informative for staff to follow.

Staff told us they were well trained and were happy to work at this establishment. There were enough qualified, skilled and experienced staff to meet people�s needs.

We found that people were put at potential risk because medicines were not always handled appropriately.