We saw that the home was clean and tidy, and that the home was decorated and furnished to a high standard. Residents also commented on the outside gardens and the home's grounds, with one resident saying "it's lovely in the summer, we benefit from all of this."
People told us they liked the food at the home.
People told us the home was clean, and residents were happy with how their rooms are kept clean and tidy.
People who are able are encouraged and supported to manage their medication independently.
Staff feel supported by a clear management structure and told us the home has benefited from changes to systems and procedures. Staff told us they enjoyed their work. Residents said the staff are good and there is consistency as staff turnover is low.
People are confident that any concerns raised would be dealt with promptly and effectively.
Some people recall being asked about their view of how the service is run, but the residents we spoke with were happy not to get involved.