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Beaumont Healthcare Limited Good

Inspection Summary


Overall summary & rating

Good

Updated 27 April 2019

About the service:

Beaumont Healthcare Limited is a domiciliary care agency. It provides personal care to people living in their own houses and flats. It provides a service to younger adults, people living with dementia, people with a learning disability, people with mental health needs, a physical disability and sensory impairments. The service is provided from an office based in Eaton Socon.

Not everyone using Beaumont Healthcare Limited receives regulated activity; CQC only inspects the service being received by people provided with 'personal care'; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided. At the time of our inspection staff were providing care to 267 people.

Peoples experience of using this service:

People were safeguarded from the risk of harm by a sufficient number of safely recruited staff who were given skills to safely manage any identified risk. Trained and competent staff administered and managed people's medicines safely. Risk to people were managed well and lessons were learned when things did not go quite so well. Infection control systems promoted good hygiene standards.

Skilled staff were supported, supervised and mentored to effectively meet people’s needs. Staff encouraged and promoted people’s eating and drinking. Staff enabled people to access healthcare support by working well with others involved in people’s care. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People were cared for by staff with compassion, kindness and dignity. Staff knew people well and they promoted people’s privacy and independence. Systems were in place to ensure people made decisions about who and how their care was provided.

People’s care was person centred and based on what mattered to them. The provider responded to people’s concerns in line with their policies to the person’s satisfaction. Systems were in place to meet people’s end of life care needs and help ensure a dignified and pain free death. One relative told us that the difference staff made to their family member was they had “Given them a new lease of life.”

The registered managers led by example and they fostered an open and honest staff team culture where staff felt valued and supported. Quality assurance, governance and audits helped identify and drive improvements. People had a say in how the service was run and developed. The service and its management team worked with other organisations such as health professionals and safeguarding teams to the benefit of people.

Rating at last inspection: Good (report published 19 August 2016).

Why we inspected: This was a planned inspection based on the previous rating.

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 27 April 2019

The service was safe.

Details are in our Safe findings below.

Effective

Good

Updated 27 April 2019

The service was effective.

Details are in our Effective findings below.

Caring

Good

Updated 27 April 2019

The service was caring.

Details are in our Caring findings below.

Responsive

Good

Updated 27 April 2019

The service was responsive.

Details are in our Responsive findings below.

Well-led

Good

Updated 27 April 2019

The service was well-led.

Details are in our Well-led findings below.