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Red Court Care Home & The Grove Care Home - Pudsey Good

Inspection Summary


Overall summary & rating

Good

Updated 30 December 2020

About the service

Red Court Care Home & The Grove Care Home - Pudsey provides personal care across these two separate buildings for a maximum of 103 older people, some of whom are living with dementia. At the time of our inspection there were 79 people living at the service.

People’s experience of using this service and what we found

People felt safe and were treated with kindness and compassion. Risks associated with people's care needs and the environment had been assessed and staff were provided with information on how to support people safely. Some risk management plans needed to be more detailed.

Overall, people's medicines were managed safely and stored securely. We noted some minor improvements to records were needed and the registered manager addressed these at the time of our visit. There were enough staff on duty to meet people's needs. Staff had received training and support to enable them to carry out their role safely. People were protected from abuse by staff who had received training and were confident in raising concerns. There was a safe recruitment process in place to check staff were suitable to work with people who may be vulnerable.

The premises were very clean and well maintained. Cleaning and infection control procedures had been updated in line with COVID-19 guidance to help protect people, visitors and staff from the risk of infection. People had access to the equipment they needed. The gardens were attractive and accessible and there was garden furniture for people to use in the better weather.

People and relatives had confidence in the registered manager and management team. They told us the service was well managed. Staff were positive about the management team and the registered manager demonstrated good knowledge of people's needs. They showed a commitment for providing a person-centred quality service. Audits and monitoring procedures were used effectively to monitor the service and to make improvements. When accidents or incidents occurred, learning was identified to reduce the risk of them happening again.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 20 December 2017).

Why we inspected

The inspection was prompted in part due to concerns we had regarding the number of falls people had experienced in the service and wanted to be assured these were managed and responded to appropriately. We therefore carried out a focused inspection to review the key questions of safe and well-led only.

We reviewed the information we held about the service. No areas of concern were identified in the other key questions. We therefore did not inspect them. Ratings from previous comprehensive inspections for those key questions were used in calculating the overall rating at this inspection.

You can read the report from our last comprehensive inspection, by selecting the 'all reports' link for Red Court Care Home & The Grove Care Home – Pudsey on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 30 December 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 30 December 2020

Caring

Good

Updated 30 December 2020

Responsive

Good

Updated 30 December 2020

Well-led

Good

Updated 30 December 2020

The service was well-led.

Details are in our well-led findings below.