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Inspection Summary


Overall summary & rating

Good

Updated 1 October 2019

About the service

Kenver House Limited is a care home that provides accommodation for persons who require nursing or personal care to 30 older people. The service is provided in accommodation over two floors. At the time of the inspection, 28 people were living at the home.

People’s experience of using this service and what we found

We were introduced to people throughout our visit and they welcomed us. People were relaxed, comfortable and confident in their home. The feedback we received from relatives was good. Staff we met and spoke with were happy and proud of the care they provided.

All staff understood their responsibility to keep people safe from harm. People were supported to take risks and promote their independence. Risks were assessed, and plans put in place to keep people safe. There was enough staff to safely provide care and support. Checks were carried out on staff before they started work to assess their suitability to support people in a care setting. Medicines were well managed, and people received their medicines as prescribed.

Staff had received training to meet the needs of people using the service. They had also received regular supervision and an appraisal of their work performance. The registered manager and staff demonstrated a clear understanding of the Mental Capacity Act 2005 and the Deprivation of Liberty Safeguards. People were supported with maintaining a balanced diet and the people who used the service chose their meals and these were provided in line with their preferences. People were encouraged to attend appointments with other health care professionals to maintain their health and well-being.

Staff were caring, and people were treated with kindness and respect. Staff knew people well and understood how to communicate with them. People's privacy was respected, and their dignity and independence promoted. Staff had a good awareness of individuals' needs and treated people in a warm and respectful manner.

The service was responsive to people’s health and social needs. People’s care records were reflective of people's individual care needs and preferences and were reviewed on a regular basis. People knew about the service's complaints procedures and knew how to make a complaint. People were supported and helped to maintain their health and to access health services when they needed them.

People benefitted from a service that was well led. The management promoted a positive culture that was open and transparent. The registered manager demonstrated good visible leadership and understood their responsibilities. Quality assurance practices were robust and used to make improvements. Staff were motivated and reflected pride in their work. They talked about people in a way which demonstrated they wanted to support them as much as possible and provide the best standards of care.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Kenver House Limited on our website at www.cqc.org.uk.

Inspection areas

Safe

Good

Updated 1 October 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 1 October 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 1 October 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 1 October 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 1 October 2019

The service was well-led.

Details are in our well-Led findings below.