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Inspection Summary

Overall summary & rating


Updated 26 February 2020

About the service

Jasmine House is a residential care home providing personal care to six people at the time of the inspection. The home is registered for up to seven people and supports people with complex needs including learning disability, physical disability and mental health. Accommodation is provided in single bedrooms.

People’s experience of using this service and what we found

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practise guidance. This ensures that people who use the service can live a full a life as possible and achieve the best possible outcomes that include control, choice and independence. People’s support focused on them having as many opportunities as possible.

The home excelled in effective monitoring of peoples’ well-being and welfare. Healthcare checks were thorough and inclusive. People were also encouraged to check their own intimate areas regularly for signs of changes. Discussion meetings were held to enable people understand and manage their mental wellbeing through talking.

We observed people’s support during our inspection and saw that staff were gentle and showed people kindness and affection, within their professional boundaries.

Audits and servicing contracts for the environment ensured that the home people lived in was safe.

Staff working in the home were recruited safely and received regular and ongoing training so they had the knowledge and skills to fulfil their role. This included medication training so that people received their prescribed medications safely and as required. There was a low turn over of staff which meant that people were supported by those who knew them well.

Care and support was provided on an individual basis. People maintained control over their lives by planning their activities and daily living schedules and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Families spoke of their continued involvement with their loved ones and spoke of Jasmine House as “extended family”.

There was an effective complaints procedure and any complaints were managed well.

Food, snacks and drinks were in plentiful supply in the home and the majority of people could access food independently. Staff supported people when cooking.

The management team had a good oversight of the support needs of the people in the home and an effective way in supporting staff to fulfil their responsibilities. Managers worked alongside support staff regularly to understand the support needs of those living in the home and the staff training needs.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was good (published June 2017). We have used the previous rating to inform our planning and decisions about the rating at this inspection.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 26 February 2020

The service was safe.

Details are in our safe findings below.



Updated 26 February 2020

The service was effective.

Details are in our effective findings below.



Updated 26 February 2020

The service was caring.

Details are in our caring findings below.



Updated 26 February 2020

The service was responsive.

Details are in our responsive findings below.



Updated 26 February 2020

The service was Well-Led

Details are in our well-led findings below.