Archived: Moor House

We were not able to interview in depth the people who used the service due to their communication abilities. We spoke with four of the five people living at the home, observed care and support interactions, spoke with three staff members and the manager, read care plans and looked at other records.

One person told us 'I like it here' and another person said 'they look after me well.'

We saw staff interacted with the people who lived there in a friendly, patient and respectful manner. They were familiar with their specific health and support needs, although not all the documentation for these was up to date.

Staff provided a varied and nutritious menu which the people who lived there were involved in developing. Support and assistance to eat was not always delivered in the most effective manner.

The home was clean, tidy and free from offensive odour. Staff were aware of the practices to prevent the spread of infection.

Staff told us they felt 'well supported' by the manager. They had opportunities to develop their skills and knowledge with training. There was a thorough induction in place for new staff members

We were able to make observations about the care and attention people received throughout the day, and how their needs were met.

We noted that people had been consulted about the care that was being offered and given choices about whether and how they received that care. The GP we spoke with told us 'The home manages people's health needs well and contacts the GP's surgery in a timely way.'

People who were able to express themselves verbally told us they were comfortable and well cared for. One person told us 'It is a very nice place to live.'

People were cared for in homely surroundings that were kept clean and fresh. A relative who had been visiting the home for 16 years said they always turned up 'unannounced' and they had found the home to be clean and well kept at all times. They told us the bathrooms were always 'immaculate.'

We noted there were sufficient staff to meet people's needs, and this included supporting them to join in with social activities. None of the people we spoke with had had any complaints about this home.