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Abbeyfield Silverdale & District Society Limited Good

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Inspection report

Date of Inspection: 9 October 2012
Date of Publication: 1 November 2012
Inspection Report published 1 November 2012 PDF

Overview

Inspection carried out on 9 October 2012

During a routine inspection

We spoke with a range of people about the home. They included the manager and deputy manager, staff members and a number of people who lived at the home. There were no visitors during our time spent at the service. We received responses from external agencies including social services in order to gain a balanced overview of what people experienced.

People we spoke with told us they could express their views and were involved in decision making about their care. They told us they felt listened to when discussing their care needs. Staff confirmed with us they also involved relatives, where possible to ensure people received the right care and support. This was confirmed when we looked at two records, which included evidence of involvement in care planning and review. One person told us, �I think staff involve me in planning what I need here.� Another told us, �Staff are always asking what I need.�

When asked about routines in the home people we spoke with told us it was relaxed and, "Staff are always around when you need them."

We spent time in various parts of the home throughout the inspection where we saw staff talking with people in a respectful manner. We saw staff spent time with people on an individual basis. One staff member told us, �It�s nice to be able to spend time with residents. They like it as well.�