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Inspection report

Date of Inspection: 3 November 2011
Date of Publication: 7 December 2011
Inspection Report published 7 December 2011 PDF

Overview

Inspection carried out on 3 November 2011

During a routine inspection

During the course of the visit we spoke with three people living at the home, the deputy manager, three members of the care staff team and two relatives who were also visiting. Some time was also spent observing how staff responded to people as part of the day to day life at the home.

We saw that people living at Cove House were relaxed and comfortable. Staff were observed to be respectful and considerate when assisting people. It was clear that there was a good relationship between people living at Cove House and the staff team that supported them.

One person living at the home told us, �You do what you want when you want; everything is fine the food is marvelous. Its fine, very good, the girls are ever so good. I am very comfortable they are very good, very gentle and very kind�.

A relative spoken with commented, �We have been really quite impressed with some of the things going on, no quibbles at all. The staff are really friendly, there is a good relationship with the family, the food is good and mum seems happy. They are also good at social activities�.

People using the service, a relative and members of the staff team all spoke very highly of the care and support provided at Cove House. Comments included: Cove house is like home from home, it feels like a family, there is a family atmosphere�. Another person told us, �It is all very good, the carers are very caring. It all works really well, really nice�. A third person said, �Nobody complains, on the whole it is very good�.

We were also told that health professionals such as the GP are contacted quickly when required and that relatives are kept informed of any changes or health issues. One relative spoken with explained that her mother�s dependency needs had changed over time but that she had been fully involved in discussing changes to the care plans and felt that her views and wishes had been listened to and taken into account.

A relative told us, �I feel **** is safe here�.

A fairly recently appointed member of staff told us that a thorough recruitment process had taken place prior to her being offered employment at the home. However we found some discrepancies in the recruitment processes adopted that could pose a risk.

People we spoke with confirmed that they were encouraged to voice their opinions and suggestions for improvement and that their thoughts and views were taken into account.

People living at Cove House expressed full satisfaction with the service provided stating that they would feel comfortable in expressing any worry or problem.