Sibbertoft Manor Nursing Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question Good. At this assessment the rating has remained Good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

Staff interactions were consistently kind, caring, and respectful. There was visible warmth between staff and residents, including laughter and positive engagement. People feel staff listen to them and communicate with them in a kind and respectful way. Staff were observed knocking before entering rooms and maintaining privacy and dignity during personal care. People were encouraged to express themselves, and staff supported them patiently, which helped build trusting relationships. A relative told us, “The care [relative] gets here is outstanding.” “They don’t just talk to [relative]; they get down on their knees and give (relative) eye contact. They’ll give (relative) a hug, chat and joke with (relative).” Another relative told us, “They are always really respectful of (relatives) privacy and maintain (relatives) dignity.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

Bedrooms were personalised, and people appeared comfortable in their environment. Activities were meaningful and well received. People’s care plans and risk assessments included information about their life experiences, preferences and how they wished to be cared for. Staff knew residents well, including their hobbies, routines and personal choices, and relatives confirmed that staff adapted care accordingly. We observed staff being patient, kind and communicating in a respectful way, which helped people feel valued and understood.A family member told us, “The patience and humour of the staff and how they relate to (relative) is really great.” “They’ve got to know (relative), who (relative) is and what (relative) likes.”

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People are supported to make choices and have control over their daily lives in a safe way. For example, one person wanted to keep their bedroom door always closed, and this choice was respected. Some people preferred to stay in their rooms, and their wishes were also respected. People were offered a wide range of food and drink choices, including different meals, drinks, snacks, and fruit, and they were encouraged to choose what they wanted. However, some people felt the menu lacked variety and had become repetitive. One person told us, “We’re not getting so much variety of food. It’s edible but not as good as it was,” and another said, “The food is repetitive. We bring it up but it hasn’t changed.” The provider told us during the inspection that a new menu had been developed following discussion and would be introduced shortly. People were also supported to take part in activities that mattered to them. A person told us, “The staff go out of their way to encourage (relative) to engage in activities. They give (relative) the autonomy to do what (relative) does to be themself.” Another person told us, “We get choices with everything. They recognise this as our home.” This person was allowed to bring furniture in from home and arrange it as they wished. A relative told us, “They’ve put measures in place because (relative) wants to keep their independence. (Relative) is as safe as (relative) can be without them restricting (relative).”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

We observed that call bells were answered promptly, and this was monitored on a daily basis. We did not see anyone waiting for support. Records showed that when people’s health deteriorated or in an emergency, staff contacted the emergency services without delay. Staff told us they were kept up to date through daily handover meetings and that they escalated concerns promptly when they noticed changes in people’s health. People were supported by staff who knew them well, which helped staff recognise changes quickly and respond in ways that reduced discomfort and distress. Records also showed that clinical observations were completed as required and that there was regular contact with GPs. A relative told us, “We are utterly confident if there’s a problem we’ll get a call.” And “They’re very quick to call the pharmacist or doctor in.”

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

The provider had systems in place to recognise and value staff. This included an Employee of the Month scheme, as well as birthday cards and small treats for staff. Regular supervision and appraisals took place, including appraisals completed by the Director with team members. Some staff told us the provider was flexible with shifts when needed, for example to support childcare arrangements. Staff said they felt valued in their roles and described open communication as helping to create a positive and inclusive workplace. Staff had opportunities to share feedback and raise concerns, and they felt their views were listened to. They also said they felt well supported by the management team and were encouraged to take part in further training and development.