- Care home
Sibbertoft Manor Nursing Home
Assessment report published 15 July 2026
Contents
Ratings
Our view of the service
This assessment took place between 21 January and 26 February 2026 and included site visits on 21 and 22 January and 17 February 2026. Sibbertoft Manor Nursing Home is a care home with nursing providing accommodation and personal care to older people, including people living with dementia. The service can accommodate up to 44 people. At the time of the assessment, 42 people were living at the service (30 in the main building, including 2 in the cottage, and 12 in the Garden Wing).
This was a routine assessment of the service. The assessment included observations of care, speaking with people and relatives, interviews with staff and managers, and a review of care records, policies and monitoring systems.
Overall, people were supported by staff who were kind, respectful and attentive. Staff knew people well and demonstrated a good understanding of their needs and preferences. People told us they felt safe and valued the care provided. Safeguarding systems were in place, staff had received relevant training, and incidents were recorded and reviewed to support learning and improvement.
The environment was clean and well maintained, and infection prevention and control practices were effective. Fire safety systems were in place and information to support emergency evacuation was accessible. During the assessment, some environmental risks were identified, including unsecured wardrobes and a sharps bin left unattended on a medication trolley. The provider took immediate action to address these issues.
There were enough staff available to meet people’s needs, and staff received regular training and supervision. Nurses were supported to maintain their professional registration and skills. However, recruitment processes were not always fully robust. Records did not always evidence that original DBS certificates had been seen, and references did not always fully confirm employment history. These issues were addressed once identified.
Medicines were generally well managed and staff were trained and assessed as competent. However, improvements were needed in recording refusals or omissions and ensuring follow-up action was clearly documented. Medication audits had not identified some of these issues, which showed the audit system required strengthening.
People’s needs were assessed before admission and care plans were reviewed regularly. Staff demonstrated good knowledge of people’s health conditions and worked with external professionals such as GPs, dietitians and speech and language therapists to support people’s wellbeing. However, some care plans and risk assessments lacked detail or consistency, particularly when people’s needs changed. Improvements were needed to ensure care documentation and monitoring systems were consistently accurate and effective.
Leadership was viewed positively by staff and relatives, and the service promoted an open culture where people felt able to speak up. However, governance systems were not always effective in identifying shortfalls. Some issues found during the assessment had not been identified through internal audits, which meant leaders did not always have full assurance that systems were working effectively.
Overall, people experienced caring support from staff who knew them well. Improvements are needed to strengthen care documentation, monitoring systems and governance processes to ensure quality and safety are consistently maintained.
We identified a breach of regulation in relation to good governance. This service has been rated requires improvement overall. We have asked the provider for an action plan in response to the concerns we found during this assessment.
People's experience of this service
People and their relatives generally spoke positively about their experience of living at Sibbertoft Manor Nursing Home. Many described staff as kind, respectful and attentive, and said they felt safe and well supported.
Relatives spoke warmly about how staff interacted with people. One relative said, “The care (relative) gets here is outstanding.” They explained that staff communicated respectfully and took time to engage with people, adding, “They don’t just talk to (relative); they get down on their knees and give (relative) eye contact. They’ll give (relative) a hug, chat and joke with (relative).” Another relative told us, “They are always really respectful of his privacy and maintain his dignity.”
People and relatives told us staff knew them well and understood their individual preferences and routines. One family member said, “The patience and humour of the staff and how they relate to (relative) is great. They’ve got to know (relative), who (relative) is and what (relative) likes.” Another relative described decision about their family member’s care as a “collaborative process” and said, “The home has championed us.”
People said they were supported to make choices and maintain their independence. One person told us, “We get choices with everything. They recognise this as our home.” Another relative explained how staff balanced independence and safety, saying, “They’ve put measures in place because (relative) wants to keep (relative) independence.”
People also spoke positively about staff supporting their health needs. One person said, “I feel very included.” Another told us, “If I feel ill, the staff take notice.” A relative added, “We are utterly confident if there’s a problem we’ll get a call.”
Some people felt the menu lacked variety. One person said, “The food is repetitive.”
Overall, people described a caring and respectful environment where staff knew them well and responded to their needs.