On the day we visited, there were 31 people living at the home. We spoke with sixteen people and two relatives and asked them about their experience of the home. We also spoke with an independent advocate who had recently worked at the home. We looked in detail at the care of four people who lived at the home. We spoke with 11 staff which included nursing and care staff, housekeeping, maintenance and kitchen staff. We also spoke with the registered manager and the provider. One person said, 'You'd go a long way to find a home as good as this one'. Another person said, 'I'm well looked after' and a third said, 'staff are kind, they help you'. People were asked for their consent before any care or treatment was offered.
People's care needs were assessed and risk assessments and care plans we looked at showed how people were supported with their care and treatment. Staff we spoke with knew about people's care needs and how to meet them. We observed that staff interacted well with people, and were caring and compassionate. Staff responded to people's care needs and worked at a pace that suited them.
The home was well maintained and there was an on-going programme of decorating and repairs. People's equipment needs were assessed and appropriate equipment was available which was regularly maintained and improved. We identified some improvements needed in relation to infection control practices related to laundry management.
The provider was compliant with five of the six standards we looked at during this inspection.