• Care Home
  • Care home

Jasmine House

Overall: Requires improvement read more about inspection ratings

41 Hillfield Road, Hemel Hempstead, Hertfordshire, HP2 4AB (01442) 253398

Provided and run by:
Complete Care Services Limited

Latest inspection summary

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Background to this inspection

Updated 13 April 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the COVID-19 pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.

This inspection took place on 09 March 2021 and was announced.

Overall inspection

Requires improvement

Updated 13 April 2021

About the service:

Jasmine House provides accommodation, care and support for up to six people with mental health support needs and learning disabilities. There were five people using the service at the time of the inspection.

People’s experience of using this service:

• People were not always protected from the risk of harm, because window restrictors were not in place on the first floor of the building, to ensure the safety of vulnerable people.

• Audits were not always effective. A health and safety check was not properly filled out. It stated that windows had been checked for safety, and were appropriately restricted, when they were not.

• Risk assessments were in place to manage risks within people’s lives.

• Staff recruitment procedures ensured that appropriate pre-employment checks were carried out.

• Medicines were stored and administered safely.

• Staffing support matched the level of assessed needs within the service during our inspection.

• Staff were trained to support people effectively.

• Staff were supervised well and felt confident in their roles.

• People were supported to have a varied diet.

• Healthcare needs were met, and people had access to health professionals as required.

• People's consent was gained before any care was provided, and they were supported to have maximum choice and control of their lives.

• Staff treated people with kindness, dignity and respect and spent time getting to know them.

• People were supported in the least restrictive way possible.

• Care plans reflected people likes dislikes and preferences.

• People were able to take part in a range of activities and outings.

• People and their family were involved in their own care planning as much as was possible.

• A complaints system was in place and was used effectively.

• The service had a registered manager in place, and staff felt well supported by them.

Rating at last inspection: Good (report published 30/03/2016)

Why we inspected

This was a planned inspection based on the rating at the last inspection.


Please see the bottom of this report for further information on action we have taken.

Follow up:

We will continue to monitor the service through the information we receive until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner. For more details, please see the full report which is on the CQC website at www.cqc.org.uk